Some errors contain additional details that can be helpful when identifying the cause. When reporting errors, please use the following steps to include the necessary information: 

1. When users encounter an error, click the ? to find out more information.
   • Please note, some errors will not contain the “?”
2. The message regarding the error will appear under the “Message” tab.
3. Click the Details tab to collect Developer information and send to CR Essentials’ support.
4. Select all items (Ctrl + A) in the window

5. Copy (Ctrl + C) and paste (Ctrl + v) with a detailed description about what the user was doing when the error was encountered and which patient, page, etc.

• Please include the error message, as well.

6. Send that information to essentials-support@centralreach.com, along with your contact information. Users can also call 877-972-8434 option 2, to report the error.

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