1. Why is CR Essentials performing regular platform maintenance?

Standard maintenance is a software industry best practice. It helps software companies provide the best experience possible to their users. CentralReach is no different and we are committed to providing our customers with the best possible experience, and as such will always have regularly scheduled maintenance on our platform. The CR Essentials team is here to support you for the long haul. We are very excited to ensure the power, stability, and new capabilities that standard maintenance will make possible for you.

2. What is the maintenance window schedule?

The maintenance window may vary from month to month. Any changes will be communicated directly to you via email. We strive to schedule maintenance windows after hours, during times when the fewest number of users will be impacted.

3. What can users expect during a maintenance window?

Users may experience service disruption, being logged out, and/or platform latency during the maintenance window. We apologize for the inconvenience.

4. What should users do during a maintenance window?

We do not recommend users to work in CR Essentials or Scout during the maintenance window. We recommend users to log out of CR Essentials or Scout prior to the start time of the maintenance. If you decide to work in either of these platforms during the maintenance window, we recommend that you frequently save your information.

5. How can I find out more about platform maintenance windows?

Please reach out to your Customer Success Lead for any other questions about the CR Essentials maintenance window schedule.

Proprietary & Confidential